Refund & Cancellation Policy

1. Free trial

Every new account starts on a free trial that lasts 5 days from sign up and includes up to 100 AI requests. The trial requires no payment, so there is nothing to refund. You can evaluate the Service fully during the trial before deciding to pay.

2. AI-generated content and accuracy

Glossemera's lessons, exercises, corrections, chat replies, and podcasts are generated by artificial intelligence. AI can occasionally produce output that is wrong, incomplete, or "hallucinated" (stated confidently but not actually correct). This is an inherent characteristic of AI systems. While we design the Service to reduce it, we do not and cannot guarantee the accuracy of AI-generated content.

For this reason, dissatisfaction with the accuracy, quality, or usefulness of AI-generated content is not, on its own, a basis for a refund. The Service is a learning aid to be used with your own judgement, not a certified or accredited qualification. Please treat AI output as practice material and verify anything you intend to rely on.

That said, we take content quality seriously. Glossemera is built on leading, current-generation AI models from established providers, and it adds its own automated quality checks (for example, it validates generated questions and lessons before showing them to you). Models of this class keep inaccurate or hallucinated output to a low level in normal use, and we continually work to reduce it further. This is a best-effort commitment rather than a warranty: as noted above, no AI can be guaranteed to be fully accurate.

3. Pro plan

Pro is a paid plan priced at LKR 1990 per month (voice chat included). It is billed as a one-time payment for one month of access: there is no automatic renewal, and each payment extends your access by one month. To keep Pro, you make the payment again each month. If you do not pay for the next month, your account simply returns to the free tier. (We plan to enable automatic recurring payments in the future, so you will be able to opt in to auto-renewal instead of paying manually each month.)

Because access to the AI features is delivered instantly and consumed as you use it, a Pro charge is generally non-refundable for a month once that billing period has started. We will, however, consider a refund in good faith if:

• You were charged in error or charged more than once for the same period.
• A technical fault on our side prevented you from using Pro for a sustained period and we were unable to resolve it after you reported it.

To request a refund under the above, contact us within 7 days of the payment at the email below, with your account email and the payment reference. Approved refunds are returned to the original payment method through our payment gateway (PayHere) and may take several business days to appear.

4. Voice chat

Voice chat (real-time spoken conversation) is included with the Pro plan at no extra charge, subject to fair-use limits. Free-tier learners can try it for a limited number of spoken turns. There is no separate voice purchase, so no separate refund applies; Pro refunds follow section 3.

5. How to cancel

Pro does not renew automatically, so there is nothing to cancel to stop future charges: if you simply do not pay for the next month, your access ends at the end of the month you have already paid for and your account returns to the free tier. You may also delete your account at any time from your Profile page, which permanently removes your data (see our Privacy Policy). If we later enable automatic recurring payments and you opt in, you will be able to cancel future charges by contacting us at the email below.

6. Contact

For any refund, billing, or cancellation question, contact us at [email protected]. We aim to respond within 2 business days.